Clarience 1:1™web clienteling software from Retaligent™ is an in-store, associate-facing relationship selling system for specialty and department store retailers, designed to run using a standard web browser on a personal computer or wireless tablet device. This application provides a robust set of tools to guide your retail associates through proven best practices of effective retail selling on the sales floor—at the point of service. It delivers a powerful in-store, one-to-one relationship selling solution to increase sales, enhance loyalty and improve retention with your most valuable customers.

Put Powerful Clienteling Solutions At the Point of Service

Clarience 1:1 web does more than just collect information from the customer; it puts the power of the relationship into the hands of your frontline sales force, dramatically improving the quality of service and customer satisfaction throughout your retail environment.

With Clarience 1:1, your sales associates can coordinate a variety of activities for customers including:
• Creating and updating client profiles
• Checking sizes and customer preferences
• Viewing and analyzing past purchases
• Scheduling appointments and follow-up activities
• Conducting product consultations and coordinating collections
• Creating customer wish lists and replenishment reminders

Integrates With Your Existing Systems

Clarience 1:1 works in virtually all customer-focused retailing environments because it employs a flexible deployment architecture that supports a myriad of options, from local server environments to web-enabled centralized hosted implementations.

Clarience 1:1 can be used across an array of retail device platforms and is designed to co-exist with host-based CRM, loyalty and campaign management systems and custom in-store web kiosk applications.

In addition to the web version, Clarience 1:1 mobile is designed to be used on virtually any Pocket PCTM device to deliver the knowledge of the enterprise into the hands of your sales associates at the point of decision.

Retaligent also offers Clarience 1:1 pos, a version which is designed to seamlessly integrate with your existing POS System. Other Retaligent applications include:
• Clarience 1:1 gift – a self-service, multi-channel gift registry application that operates on a retail kiosk, consumer Smart phone and other mobile retail devices.
• eSP 1:1™ – a powerful rule-based engine that allows retailers to create dynamic personalized value propositions and purchase triggers for their customers across all of
Retaligent’s Clarience 1:1 application.

Client Profile and Dashboard
Overview of Client Profile, pertinent data, tickler function and access to all sales tools functions.

Action History
Integrated transaction, services and interaction history enables associates to make timely, relevant and compelling recommendations while improving customer service.

Day Planner & Task List
Includes other sales tools such as powerful reminder and follow-up features enterprise task management, telemarketing scripts and auto-dialer, email merge, ad hoc queries and more...

Collections Manager
Coordinate outfits, jewelry, furniture, and home furnishings.
Print, mail or email with specific suggestions or Wish List items.