Clarience 1:1™pos clienteling software from Retaligent™ is the NCR DynaKey version of an in-store, associate-facing relationship selling system for specialty and department store retailers. This application provides a robust set of tools to guide your retail associates through proven best practices of effective retail selling on the sales floor—at the point of service. It delivers a powerful in-store, one-to-one relationship selling solution to increase sales, enhance loyalty and improve retention with your most valuable customers.

Build lifetime value with your most profitable retail customers

Clarience 1:1™pos does more than just collect information from the customer; it puts the power of the sale into the hands of your frontline sales force, dramatically improving the quality of service & customer satisfaction throughout your retail environment. Using it, your sales associates can coordinate a variety of activities for customers including:
• Creating and updating client profiles
• Checking sizes and customer preferences
• Viewing and analyzing past purchases
• Scheduling appointments and follow-up activities
• Conducting a product consultation and coordinating collections

Your sales associates may be prompted with dynamic messages based on the customer’s previous buying habits & receive automatic image recommendations for up-sell and cross-sell opportunities. The software can track a customer’s shopping frequency and lifetime value & provide the sales associate access to purchase history which can be used to generate store-level direct mail or e-mail communications with the customer.

Integrates with your existing systems

It works in virtually all customer-focused retailing environments because it employs a flexible deployment architecture that supports a myriad of options, from local server environments to web-enabled centralized hosted implementations. In addition to the pos version, Clarience 1:1mobile is designed to be used on virtually any Pocket PC™ device to deliver the knowledge of the enterprise into the hands of your sales associates at the point of decision. Retaligent also offers Clarience 1:1web, a version which is designed to run using a standard web browser on a personal computer or a wireless tablet device. Other Retaligent applications include:
• Clarience 1:1gift – a self-service gift registry that operates on a retail kiosk and PSS, a specially designed handheld device made by Symbol.
• eSP 1:1™ – a powerful rule-based engine that allows retailers to create dynamic personalized value propositions and purchase triggers for their customers across all of Retaligent’s Clarience 1:1 application.

Sales Console
Overview of pertinent data, tickler function and access to all sales tools functions.

Purchase History and Wish Lists
Integrated transaction history and Wish List features enable associates to make timely, relevant and compelling recommendations.

Daily Planner and To Do List
Includes other sales tools such as powerful reminder and follow-up features, telemarketing scripts and auto-dialer, email merge, ad hoc queries and more…

Folio/Wardrobe Coordinator
Coordinate outfits, jewelry, furniture, and home furnishings.
Print, mail or email with specific suggestions or Wish List items.