Harland Financial Solutions
 Harland - Touché CRM Solution
About the Product
The Touché Customer Relationship Management Solution is the answer to the technology needs that will support your CRM strategy. From the teller line to the boardroom, the Touché Solution encompasses all of the components you need to achieve true, comprehensive CRM throughout the entire enterprise, including contact history management, sales and referral activity, problem resolution and service management for every customer.

Product Description
The Touché Customer Relationship Management Solution is the answer to the technology needs that will support your CRM strategy. From the teller line to the boardroom, the Touché Solution encompasses all of the components you need to achieve true, comprehensive CRM throughout the entire enterprise, including contact history management, sales and referral activity, problem resolution and service management for every customer. It also provides valuable financial intelligence data to your customer contact-staff, including profit segmentation, household profiles and next likely product or service for sale and ensures you deliver the right message to the right customer at the right contact point - anywhere your customers do business with you!

Touché Analyzer

Touché Analyzer provides the analytical component of comprehensive CRM. Touché Analyzer is designed to give you unprecedented insight into your customers' needs and behaviors.

Touché Sales & Service

Touché Sales & Service handles all sales and referral activities, as well as problem resolution and service requests. Touché Sales & Service also manages interaction history for each customer you touch with all notes, correspondences, faxes and e-mails attached to the individual customer record. This way, information is readily available to any user in the organization, enabling your staff to deliver unparalleled service and exceed customer expectations.

Touché Messenger

Touché Messenger is the interaction management component of the Touché Customer Relationship Management Solution™. Touché Messenger is a fully automated, multi-channel, one-to-one campaign management system that makes it possible for your institution to examine and deliver highly targeted marketing messages to your customers at every point of contact.

Touché Advisor

When you make the commitment to partner with Harland Financial Solutions for your CRM needs, you receive our commitment to ensuring your success, beginning with implementation and continuing throughout the life of your relationship with us.

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