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Client Overview
Lindt & Sprungli (USA) Inc. is a leading producer of premium Swiss chocolates in the United States and has over 100 retail stores located mainly on the East Coast.
Business Challenges and Requirements
Managing customer relationships is an important component of any business strategy, be it the local grocery store or a more sophisticated supermarket. An area of concern for Lindt & Sprungli was the manual double entry both in POS system and the enterprise system. Additionally, another requirement was to incorporate accurate as well as consolidated enterprise-wide sales reporting. Lindt & Sprungli also wanted to decrease customer wait time and enhance customer service.
The SYSTIME Solution
Lindt & Sprungli after conducting a critical evaluation of a number of POS solutions based on industry-specific parameters, selected SYSTIME's Point-of-Sale solution VersaPOSTM as its preferred retail solution. The key differentiators that made VersaPOS a high-performance delivery module were:
- Ability to integrate with EnterpriseOne ERP, while at the same time maintaining autonomous business operations independent of the EnterpriseOne ERP availability
- Feature-rich and user-friendly POS transaction set
- Faster transaction speed
- Credit Card authorisation component
- Compliance to OPOS standards
- Presence of an experienced multi- functional project implementation team having sound knowledge and expertise to provide effective business solutions.
Benefits and Results
 VersaPOSTM provided Lindt & Sprungli with a POS solution that satisfied all their retail & integration requirements and helped them attain new standards of service.
"Management can now see sales results as they happen," says Steve Scapicchio, Director - IT, Lindt & Sprungli.
By mid-November 2003 all seven pilot stores went live on VersaPOS. Lindt & Sprungli evaluated the new POS system (VersaPOS) for a period of three months and after a successful completion of the pilot run, they decided to roll out the solution to the remaining 83 stores in Spring 2004. |